Frequently Asked Questions

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  1. IvyLesson is a premium online tutoring service specializing in the most fundamental areas that define a student’s academic competence. Subjects range from core English, math and science, to standardized tests and college essay. We want to give students in Asia the rare opportunity of connecting with world class instructors and help them prepare for and succeed in their academic journey and beyond in today’s global society.

  2. Online tutoring has become a prevalent path for students who want access to the highest quality of education previously unavailable within the local region. IvyLesson provides the top caliber of Harvard and MIT tutors who have excelled in their academic performance, leadership and personal growth. With each prospective tutor having gone through a rigorous selection process, it allows for student to experience the most personalized, customized and high quality lessons. We believe students who have the desire and drive to learn and succeed should be given the chance to learn from the very best!

  3. IvyLesson works with students of all ages looking to hone their skills in core academic subjects including English, Math and Science, as well as students ages 14-18 looking to apply to colleges in the U.S. seeking additional help with SAT, ACT and/or college essays.

    While we believe students ages 12-18 are going to benefit most from IvyLesson’s service, we welcome students of all ages to join us. Contact us today and we look forward to working with you to achieve your personal goals.

  4. Simply follow three quick steps:

    1. Register online and we will match you with a tutor who will best meet your goals
    2. Book a time that matches your availability
    3. Sign in to attend lesson online at the comfort of your home

    Click Here to get started right away

  5. We currently specialize in areas we believe Hong Kong students could benefit most from with our highly qualified tutors from Harvard and MIT. If you’re interested in receiving help on a subject that’s not listed below, please feel free to contact us directly and we’ll be happy to get you more tailored support.

  6. We offer simple plans for all academic subjects, standardized tests and college essay advisory. Lessons range from HK$600 to $800 per hour.

    For first time customers, trials can be arranged at a discount. Please call us at +852 3728 5927 or email [email protected] to reserve a trial lesson today!

  7. We accept online payment with Visa, Mastercard, Discover, American Express or Paypal.

    Step-by-Step online payment guide:

    1. On the Packages page, click on the package you wish to purchase

    2. You will then be taken to the Paypal payment page.

      For online payment with credit card (Visa, Mastercard, Discover or American Express), click on “Pay with my credit card" and you’ll be able to complete your credit card transaction instantly.

      For online payment with paypal, simply log into your paypal account, and click “Pay Now”

      For other payment methods, please call us at +852 3728 5927 and we’ll be happy to assist.

  8. Customer satisfaction is our #1 priority. If you are not fully satisfied for whatever reason, we are happy to help you find a new tutor or refund any/all paid lessons not already used. Simply call us at +852 3728 5927 at least 48 hours before your next scheduled lesson to receive a refund on any/all remaining unused lesson(s). Lessons already used or lessons scheduled to occur in less than 48 hours are not eligible for refund.

  9. Yes, all lessons are conducted through a reliable high quality HD video conferencing platform with full online classroom capabilities including real-time whiteboard, instant file sharing, instant screen sharing and instant chat. Students who have scheduled and paid for upcoming lessons will receive an e-mail with a detailed user guide.

  10. If you experience any technical issue, please email [email protected] or call us at +852 3728 5927 and we’ll be right with you.

    If you need help setting up your laptop or computer for an upcoming class or prefer more personal assistance with your first class, we would like to welcome you to our IvyLesson Experience Center at 2/F, 458 Hennessy Road, Causeway Bay! We are conveniently located in Causeway Bay steps from the CWB Plaza and Times Square (Nearest MTR Exit is CWB Exit B). Call us today to reserve a private room and personal help free of additional charge!

    IvyLesson Experience Center
    IvyLesson Experience Center

  11. Students will be working with tutors from Harvard University who are on Eastern Standard Time. Therefore, classes will be conducted during one of the following time slots:

    Hong Kong time:

    1. Weekdays Mon-Fri (8am – noon)
    2. Weekdays Mon-Fri (7-11 pm)
    3. Weekends Sat-Sun (8am – noon)
    4. Weekends Sat-Sun (7-11pm)

    Upon receipt of your registration, we will immediately match you with a tutor based on your needs and availability within the above time slots.

  12. We understand if there are conflicts in a student’s busy schedule. Lessons can be rescheduled up to 48 hours prior to your scheduled lesson time. Simply call us at +852 3728 5927 and we’ll be happy to assist.

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